FAQ

FAQ

CAN I CHECK ON THE STATUS OF MY PACKAGE?
You can track the status of your package by using the tracking number we have provided you with.

DO YOU DELIVER TO BUSINESS ADDRESSES OR PO BOXES?
Yes we do deliver to businesses throughout Australia, and we do deliver to PO Boxes, though Australia Post is the only method available for this. Please provide us with the best daytime delivery address for your order; we cannot change these once the item has been dispatched.

WHAT IF MY PACKAGE DOES NOT ARRIVE?

If your package is taking longer than you expect. Please email us straight away at info@coocute.com.au. We will help you find where your package could be.

DO YOU REFUND PURCHASES?
Yes, we do refund. However the return postage costs are your responsibility. There are specific steps you need to take as well, so please read carefully. Please see RETURNS in the CUSTOMER CARE tab for more details. 

WHEN WILL I RECEIVE MY REFUND FOR A RETURN?

Once the package has been received, returns will be processed within 1-2 weeks. You will be notified via email that the refund has been processed. 

DO I NEED TO OPEN AN ACCOUNT WHEN I PURCHASE?
No you are welcome to checkout as a guest. We encourage that you do include a password so we can retain your information so that your next purchase is quick and easy! We have made sure that the checkout operation is minimal, fast and pain free!

WILL YOU GET REPLACEMENT STOCK ON AN ITEM IF YOU HAVE SOLD OUT?
Very often we will restock items that have sold out if there is demand. Please email info@coocute.com.au the product page you are interested in and send us a mesage with your desired size.

WHAT IF I RECIEVED THE ORDER AND IT IS INCORRECT?
If the order you received is incorrect - please email info@coocute.com.au and we make sure you get the correct order out to you as soon as possible.

IS THE COO CULTE WEBSITE SECURE?
Your personal details are completely secure with us!! We do not share, sell or distribute customer information. We store any personal information that you give to us securely, using high-level SSL encryption technology.

WHAT SIZE AM I?
At COO CULTE we make sure that our sizing is in conjunction with International sizing standards. Please CLICK HERE to view our fitting guide.

MY PROMOTIONAL CODE DOESN’T WORK?

If you are having any trouble at all with your promotional code, please email us straight away at info@coocute.com.au.

WHAT PAYMENT METHODS DO YOU ACCEPTS?
We accept payment by PAYPAL, Visa, Mastercard and AMEX.

WHAT DOES 'PRE-ORDER' MEAN?
'Pre-Order' means that the item is not yet available though that it can be ordered to be Hand Made in EU and would be delivered in 2-3 weeks. These items can also be refunded / changed.

Please note these important points regarding Pre-Orders

  • 100% of the order value will be charged upon order placement
  • Should you change your mind, your Pre-Order can be cancelled and your money refunded
  • The Pre-Ordered item’s ETA is 2-3 weeks due to item being Hand Made in EU.

If you have any questions regarding Pre-Orders, please email us at info@coocute.com.au.

WE HOPE THIS SECTION HAS PROVIDED AN ANSWER TO YOUR QUESTION...

IF THERE IS ANYTHING ELSE WE CAN HELP YOU WITH, PLEASE EMAIL US HERE.